Head of Operations

Based in Yangon, ZigWay (www.zigway.co) is one of Myanmar’s leading social enterprise start-ups.
Our mission is to help low-income families break free of poverty traps. We have designed and built
software to help people access cheap and flexible loans when they need it.

We’re a small award-winning team of international and local staff, having won Visa’s 2019 Asia- Pacific Social Impact Award, ASEAN Rice Bowl Startup Award’s 2018 Best Fintech Myanmar and Singapore Fintech Festival’s 2018 Best Fintech Myanmar.

We have great ambitions to make a positive difference to millions of families across Myanmar and
around the world. We value creative problem solvers who love learning in a fast-paced
environment.

Job Purpose: Lead the technology team in a fast-paced social enterprise
Role type: Full-Time
Location: Yangon, Myanmar
Language: Fully proficient in English
Reports to: CEO

What we offer you:

  • A role where you can make a meaningful impact to improve the lives of millions of people.
  • A role that allows you to define your career destiny.
  • A dynamic, collaborative, non-hierarchical environment where your contribution is valued over your job title or years of experience.
  • A competitive market salary.
  • Opportunities to travel in Myanmar

What you will do:

Leadership & Strategy:

  • Lead, recruit, train and retain a team of operations/sales staff to bring ZigWay’s vision to life.
  • Mentor and motivate team members to ensure high engagement.
  • Formulate and implement effective, long-term business strategy, together with ZigWay’s
    Management and Operations teams.

Operations:

  • Coordinate day-to-day operational activities within the Operations team
  •  Liaise with other team members, customers and partners.
  •  Manage operational budgets and timeframes.
  •  Rapidly troubleshoot any hurdles faced.
  •  Ensure compliance with regulatory and internal processes and procedures.

Customers and Partners:

  • Visit clients and potential clients to evaluate needs or promote products and services.
  • Develop partnerships with outside organizations to scale up operations.
  • Liaise with external parties such as local regulatory authorities.
  • Devise and promote methods to achieve growth targets.

Process Improvements:

  • Report on operational performance and seek opportunities for improvements.
  • Evaluate risk and lead quality assurance efforts.
  • Develop and implement new processes, together with other ZigWay teams.
  • Support the testing and implementation of new software amongst clients and staff.

Who you are:

  • A leader by example and a mentor, who is passionate about serving low-income families.
  • A customer-focused communicator and negotiator.
  • A collaborative team player, who is open, honest, and willing to admit failure in order to learn.
  • A well-organized do-er, who can wear many hats, and keeps track of priorities and progress.
  • A high performer who sees opportunities to constantly improve and exceed expectations.
  • A pro-active, problem solver with curiosity and optimism, where no obstacle is too large.
  • A flexible self-starter who enjoys the rapid pace of working with a start-up.

Requirements: Requirements:

  • Proven experience as Head of Operations, Operations Director or similar for 4+ years.
  • Prefer experience working with a microfinance institution.
  • Fluent written and spoken Burmese and English.
  • Bachelor’s Degree in any discipline.
  • Preferably hold a Lean Six Sigma certification.
  • Have a strong code of ethics based on integrity, trust, and respect for all forms of diversity.

How to apply:

  • Send your cover letter explaining what interests you about the job and why you’re suited to the role, together with your CV to hello@zigway.co
  • Only shortlisted candidates will be contacted.